DURO COÛTURE Privacy Policy

PRIVACY STATEMENT – DURO COÛTURE

Confidentiality and security of your personal data are important to us. We would like to offer you personalized services while respecting your privacy and choices.

This Privacy Policy is provided by DURO COÛTURE, a young and wholesale brand with its global headquarters in Alboraia (Valencia), Spain.

The purpose of this Privacy Policy is to inform you in a transparent and simple manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us (e.g. in newsletter, contact, social media…), about their possible transfer to third parties as well as your rights and options to control your personal data and protect your privacy.

In this Policy you will find information on: 

  • What data we can collect about you.
  • How we collect or receive your data.
  • For what purposes we use it.
  • How long we can keep it.
  • Who can access your data.
  • How we protect it and keep it confidential.
  • How we address consumer preferences and individual rights.
  • The additional protections that we provide for residents of certain region.
  • How to contact us if you have questions about our use of your personal data.
  • How we protect children’s privacy.
  • The management of cookies on durocouture.com website; and modification of this Privacy Policy.

WHAT data may we collect about you?

“Personal data” means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

The personal data we collect depends upon the touchpoint of our interaction, and is also limited to that which is relevant and appropriate for the interaction.  Website visitors who browse durocouture.com and view our products, information and offerings can choose to do so without identifying themselves, and the same applies in social media browsing.  Unless you choose to interact with us via those touchpoints, such as by sending a contact or signing up for our newsletter, our data collection is limited to the use of ‘cookies’ for website visitors.

For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest. We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences.

Depending on the data you provide or share with us, personal data may include information related to:

  • Your identity and your contact details or your interests.
  • Your requests through our contact department or our public relations department.

HOW do we collect or receive your data?

As part of our relationships, we may collect certain data via the following touchpoints:

  • Contact with Customer Department.
  • Forms you complete.
  • DURO COÛTURE social media pages you visit or comment/like.
  • Social media pages on which you post DURO COÛTURE content or comments.

In relation to our programs and events, the personal data essential to DURO COÛTURE is indicated by an asterisk on each personal data collection form. If you do not provide the data marked with an asterisk, this may affect the products and services that we can provide to you. Other information is optional and allows us to know you better and to improve our communications and services to you.

FOR WHAT PURPOSES are your data used by DURO COÛTURE?

As part of our relationship, depending on the context in which your data is collected, we use your data for:

  • The management of the personalized content and communications with DURO COÛTURE (digital or otherwise).
  • The management of your requests linked with DURO COÛTURE.
  • The management of our website.
  • The management and improvement of our products and services, image and reputation.

With your explicit consent, for sending you personalized newsletter and using third-party services to customize your profile.

FOR HOW LONG may we keep it?

We only keep your personal data for as long as we need it to fulfill the purpose of collection, to meet your needs, or to comply with our legal or business obligations.

As a general principle, your personal data will be retained in our subscribers database.

Where cookies are placed on your computer, we shall keep them for no more than 13 months.

When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

WHO may access your data?

Your data are for DURO COÛTURE services dealing with your requests. We ensure that only duly authorized persons can access your personal data when necessary for the above-mentioned purposes.

We do not give your data to third parties for commercial purposes.

We communicate your information only where necessary, and if possible in a form that does not allow a direct identification to:

  • Other DURO COÛTURE entities to provide you with the same personalized service
  • Our trusted third-party suppliers, including other entities of the DURO COÛTURE brand, acting as processors according to our instructions and solely on our behalf.
  • Please note that these partners may act as data controller; in such case, they have their own privacy policies.
  • Third parties in the event of a change of control, for legal reasons, or with your prior consent
  • Third parties wishing to know your main interests to constitute similar audiences and target prospects that match your profile. In the context of this specific data processing, DURO COÛTURE is not the Data Controller relating to prospecting and you will not be subject to prospecting, your data is only used to constitute profiles similar to yours
  • You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies.

We may also offer you the opportunity to use your social media login. Please be aware that in this case you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies.

HOW do we protect it and keep it confidential?

We have adopted reasonable and appropriate precautions to protect your data from loss, misuse, alteration, destruction or access by unauthorized third parties.

We also require our partners and group companies to uphold a similar level of protection for your data. The measures are evaluated and updated to address new threats and challenges.

How are consumer preferences and individual rights addressed?

In accordance with applicable laws and requirements, DURO COÛTURE and their collaborator companies have put in place measures to fulfill the rights of individuals in relation to the personal data that we (or our third parties) hold about them. This includes, for example, the right to know about the data we hold about you or to obtain a copy, and the limited rights to amend your data, request erasure, or object to the processing of your data. We encourage individuals who have entrusted their data to us to keep it current (such as if you change your email address, address or phone number), so that we have your correct information on file. Finally, we offer individuals the right to withdraw consent from our programs and offerings at any time. To do so, or to exercise any of these other rights, please use our Contact Us link on durocouture.com/contact, or email us at info@durocouture.com. For individuals seeking access to their data, we also require authentication to ensure that we are not providing personal data to an unauthorized person.

What additional protections are provided for residents of certain regions? 

DURO COÛTURE has adopted the data protection and security practices described in this Privacy Policy for all individuals within scope. In addition, we also recognize and have addressed data protection and security measures that are required on a local or regional level. This includes those required for residents of the European Union/European Economic Area under the EU General Data Protection Regulation (GDPR) 2016/679.

In particular, the GDPR provides the following rights (with some exceptions):

  • The right to be informed: you have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. You will find all this information in this Policy.
  • The right of access: you have the right to access to the personal data DURO COÛTURE holds about you.
  • The right of rectification: you have the right to have your personal data rectified if it is incorrect or outdated and / or completed if it is incomplete.
  • The right to erasure / right to be forgotten: you have the right to have your personal data erased or deleted. Please note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal data,
  • The right to object to direct marketing: you can unsubscribe or opt out of our direct marketing communication at any time. You are able to do so by clicking on the “unsubscribe” link in any email or communication we send you.
  • The right to withdraw consent at any time for data processing based on consent: You can withdraw your consent to our processing of your data when such processing is based on consent.
  • The right to data portability: you have the right to move, copy or transfer data from our database to another. This only applies to data that you have provided, where processing is based on a contract or your consent, and the processing is carried out by automated means.
  • You are also entitled to determine your personal data protection guidelines and directives in the event of death or extern circumstances.
  • You also have the right to contact the data protection authority of your country in order to lodge a complaint against the data protection and privacy practices of DURO COÛTURE.
  • We may require proof of your identity and full details of your request before we process it.

How does DURO COÛTURE protect children’s privacy?

DURO COÛTURE has adopted practices that are designed to ensure that we do not to collect or maintain any information from children under the age of 18. If we learn that we mistakenly collected any information from anyone under the age of 18, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual or his/her parent or legal guardian.

CONTACT us

If you have any general questions on about how we process and use your personal data, or concerns please contact us at info@durocouture.com or via telephone at +34 677 235 513 from Monday to Friday from 8am to 17pm EST.

INFORMATION ABOUT COOKIE MANAGEMENT

This section presents our policy for managing cookies on the durocouture.com website.

It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.

What is a Cookie?

When you visit our website, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser.

This text file is a cookie. For as long as it is valid and stored on your device, it will enable DURO COÛTURE to identify your device when you visit the website in the future.

Only the issuer of a cookie can read or modify information stored in it.

Below you will find information on the cookies that might be stored on your device when you visit pages on the durocouture.com website and how you can delete cookies or refuse to allow them to be stored on your device.

What is the purpose of the cookies issued on durocouture.com?

There are several categories of cookie. Some of them are issued directly by DURO COÛTURE, and some are issued by third-party companies.

Various types of cookie might be stored on your device when you browse our website:

  • The “essential” cookies are essential for browsing our website. If you delete them it can cause difficulties when browsing our website. They might be stored on your device by DURO COÛTURE.
  • “Analytical and Personalization” cookies not essential for browsing our website but making it easier for you to conduct searches.
  • “Advertising” cookies, not essential for browsing but allowing you a more relevant advertising offer.
  • If your device is used by several people and if one device uses several web browsers, we cannot be certain that the services and adverts delivered to your device are determined based on your use of the device and not on that of another user. It is your decision and responsibility whether you share use of your device and configuration of your web browser’s cookie settings with other people.
  • Cookies issued by third-party companies
  • Cookies are issued and used by third parties on our website in accordance with these third parties’ privacy protection policies. These cookies are not essential for browsing our website.
  • We might include cookies on our website applications produced by third parties, which enable you to share our site content with other people or to tell other people what content you have been browsing or your opinions of it. This is true of the “Share” and “Like” buttons for social networks like Facebook, Twitter, Instagram and Pinterest.
  • Social networks that provide buttons like these might be able to use them to identify you, even if you did not use the button when browsing our website. We have no control over the process the social networks use to collect information relating to your browsing of our website and linked to the personal data they hold. Please consult the privacy policy of these social networks.

Managing the cookies stored on your device

You can decide whether cookies are stored on your device.

You can also configure your web browser as you wish, so that cookies are accepted and stored on your device, or conversely blocked.

The configuration process is different for each web browser. It is usually described in the browser’s help menu. We urge you to find out how to configure your browser. This will allow you to find out how to change your cookie preferences.

For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US

For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Please note: any changes you make to your web browser’s cookie acceptance or blocking settings may change your web browsing experience and the process of accessing services that require the use of these cookies.

Modification of this privacy policy

In case of modification of this Policy, we will keep you informed of these changes by a notice on our site, or by a warning contained in our newsletters.

Version updated on March 24, 2021

Notice about cookies management

This Notice about cookies applies when visiting the website available at durocouture.com (hereinafter the “Website(s)”), which belongs to DURO COÛTURE.

The purpose of this cookie policy is to inform you of the source and use of browsing information collected during your visit to the Website and the tools provided to allow you to express your choices about cookies.

Who sends the cookies on our website?

Cookies that may be saved to your device when you visit the Website pages are issued by DURO COÛTURE and/or third parties. Only the cookie issuer is likely to read or modify the information contained within it.

Cookies sent by DURO COÛTURE are mainly related to the operation of the Website.

The others are third party cookies sent by our partners or advertising agencies, via the advertisements shown on our Website. The examples below are for illustration purposes:

Personal_id (twitter.com)

Role: When Twitter acts as a third-party host, it collects data via a range of plug-ins and integrations, which are primarily used for targeting and tracking.

Link to privacy policy: https://twitter.com/en/privacy

Identity_fbp (doubleclick.net)

Role: Doubleclick is Google’s real-time auction ad exchange

Link to privacy policy: https://policies.google.com/privacy?hl=en#infocollect

DURO COÛTURE makes every effort to ensure that third-party cookies are issued and used in compliance with the applicable regulations.

What is the purpose of the cookies issued via the website?

Subject to your choices, various cookies may be installed on your device for the purposes detailed below. For the sake of transparency and in as much depth as possible, we inform you of the purposes of the third-party cookies that we are aware of, and the ways in which you can make choices about these cookies. All cookies may be cross-referenced with your customer data in order to personalize your experience, limit commercial interaction, ensure the proper functioning of your loyalty benefits, improve our services and guarantee your satisfaction.

  • Essential cookies for Website operations

“Essential” cookies are necessary for Website browsing and allow you to use the Website’s main features.

Removing them may make it hard to browse the Website or may make it impossible to place an order. These cookies may be installed on your device by DURO COÛTURE or its service providers.

These cookies enable or facilitate digital communications and/or may be strictly necessary for the provision of an online communication service at your express request. As a result, they do not require your prior consent. Saving or reading such cookies is necessary for provision of the service and will be based on DURO COÛTURE´s legitimate interest in implementing such processing for the proper use of its Website.

  • Personalization cookies

Personalization cookies allow us to personalize and improve your user experience, for example by making your searches easier and optimizing your shopping experience. They also allow us to adapt the look of the Website to your device display during your visits.

These Cookies are issued by DURO COÛTURE and/or by our service providers. The issue and use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties.

Such cookies are saved or read, subject to your prior consent. If you refuse these cookies, you will not be able to benefit from the functionalities described in this paragraph.

  • Analytical cookies

Analytical cookies make it possible to gauge the audience for various Website content, to establish visitor statistics and volumes in order to evaluate and improve our service ergonomics. These cookies include those used to create similar profiles that will be prospected according to your information.

These Cookies are issued by DURO COÛTURE and/or by our service providers. The issue and use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties.

The information communicated to technical service providers is transmitted in the form of aggregate statistics and traffic volumes, excluding any personal information. These statistics are reconciled with the traffic statistics of other websites, as well as with your customer data.

Such cookies are saved or read, subject to your prior consent. Refusing the implementation of or deleting such cookies does not affect your Website browsing but is likely to prevent us from ensuring the best quality of service we wish to offer our visitors.

  • Sharing cookies (social links)

Our Website may include third-party computer applications that allow you to share Website content with others, or to publish your visit or opinion of Website content to these other persons. This is notably the case for “Share” and “Like” buttons on social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network providing such application buttons is likely to identify you through this button, if you use the button, and even if you have not used this button but are signed in to the social network when you consult the Website (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account.

We have no control over the process social networks use to collect information about your Website browsing and associated with the personal data at their disposal. We invite you to consult the privacy protection policies of these social networks.

  • Advertising cookies

Advertising cookies are not essential for browsing but allow you to see more relevant advertisements personalized to your interests on the Website as well as other websites you may browse. As such, advertising cookies allow, for example, the display of advertising, capping the display (not presenting the same advertising to a user in a repetitive manner), combatting click fraud, billing the display service, the measurement of targets more interested in the advertising to better understand the audience, etc.

Advertising content personalization can also be achieved by using our partner’s technology, to associate your device’s Website browsing information with the data you provided us when you registered.

Saving or reading such cookies is subject to your prior consent. Refusing these advertising cookies has no impact on your use of the Website, nor will it stop advertising on the Website. However, we will be unable to offer you advertising that takes your interests into account.

How long are the cookies kept?

Cookies saved on your device have a maximum lifespan of thirteen (13) months. At the end of this period, personal data collected through the cookies will be deleted.

How to manage cookies saved on your device

Cookies saved on your device result from the settings you have chosen during your visit, which can be modified at any time under the conditions detailed in this cookie policy.

There are various ways to manage the implementation of cookies, as presented below.

If your device is used by more than one person and operates more than one browser, we cannot be certain that the services and advertisements sent to your device are appropriate for your personal use of your device, rather than of another user of your device. If you choose to share your device and browser cookie settings with others, you are responsible for doing so at your own discretion.

You can express your choices using:

  • The cookie manager

You can decide whether cookies are saved on your device using the cookie settings tool.

Cookies are managed for cookie purposes.

  • Your browser settings

You can also configure your browser to accept and save cookies on your device or to reject them.

Each browser has different settings. These are usually described in your browser help menu. We therefore recommend reading it. This will show you how to change your cookie preferences.

Please note: any choices in your browser settings concerning the acceptance or refusal of cookies will be likely to modify your Internet browsing experience and your access to the Website and certain services requiring the use of these same cookies.

  • On the Youronlinechoices website

You can connect to the Youronlinechoices website (https://www.youronlinechoices.com/uk/your-ad-choices) built by digital advertising professionals. This website allows you to refuse or accept cookies that may be used to personalize the advertisements shown to you while you browse. This European platform is shared by hundreds of Internet advertising professionals. However, this will not prevent advertisements from being displayed on the websites you visit. It will only block technologies that allow advertising to be tailored to your interests.